L.L.Bean, Inc

  • Senior Process Manager

    Job ID
  • Overview

    L.L.Bean has something for anyone who wants to build a successful career in a wide variety of positions from developing quality apparel and reliable outdoor equipment to providing legendary customer service in person or on the phone to the best customers a company could ask for.


    For over 100 years we have been making great products and helping generations of people enjoy the outdoors. Like our founder, L.L. Bean always said, being outside brings out the best in us. The outdoors is a common thread among our employees and there has never been a better time to join our team in one of our 51 Retail Stores in 20 States, at our Corporate Headquarters in Freeport or perhaps in one of our Customer Support Call Centers, Distribution Warehouses or in our Brunswick Manufacturing Facility.


    L.L.Bean is currently seeking a Senior Process Manager to join our Supply Chain organization here in Freeport, Maine.  This Sr. Process Manager role, focused on Full-product Lifecycle Management (FPLM), is an exciting opportunity to redesign elements of the high impact processes of Merchandise Financial Planning, Merchandising and Inventory Management in a coordinated effort to improve margin and positively impact L.L.Bean’s bottom line.  The FPLM Sr. Process Manager role will be key in the integration of people, data, processes and business systems.  FPLM is a one of 3 projects within the Gross Margin strategic initiative and is based in Supply Chain, reporting to the VP of Inventory Management. 


    The ideal candidate has experience managing process and end-to-end tools.  As a member of the Supply Chain management team, the successful candidate is a confident driver, able to rise to new challenges, structured and organized.  A financial background / aptitude, zest for problem solving, and ability to inspire others is desirable.


    • Act as a Process Expert across multiple Level 2 processes.
    • Ensure the processes are being executed as intended by the cross functional teams. Assess the level of understanding of the processes, the systems used to execute the processes, and the related milestones.
    • Identify gaps in understanding and lead training efforts to successfully incorporate the process into regular business practice.
    • Identify key process metrics that indicate the “health” of the processes and drive business results.
    • Monitor and evaluate major cross functional business processes and identify opportunities for process improvements. Lead the analysis of the effectiveness and efficiency of processes and related systems and workflows. Work with Business Process Owner to prioritize opportunities.
    • Lead process improvement efforts to improve process design and drive significant business benefits.
    • Work with other process managers to understand the connection points between processes and potential impacts that process changes will have to these related processes.
    • Partner with Change Management leadership to sustain the business processes and support the rollout of new processes. Work with business teams to manage change.
    • Partner with IS organization leadership on business process implementation efforts.
    • Lead the creation and delivery of process documentation.
    • Serve as facilitator, advisor and coach to the business areas. Work with relevant business areas to help them execute new and/or redesigned business processes. Ensure BPO, Sr. Leaders, and Executive Team members are informed of process developments.
    • Provide updates to the organization (All Hands, Lunch and Learns, etc.) on the process performance and new and/or redesigned processes.
    • Provide a motivating organizational environment and manage people and activities.

    Health and Safety Requirement

    Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.


    • BA/BS required
    • 3-5 years of relevant experience required
    • Ability to succeed in fast-paced start-up type of work environment
    • Strong communication skills with ability to communicate across wide range of audiences
    • Understand change management and be able to communicate/facilitate the process and gain following
    • Bias for action driven to obtain issue resolution and project closure
    • Strong organization skills and attention to detail
    • Self-starter/able to function in ambiguous situations
    • Understanding of group dynamics and proven ability to gain cooperation across multiple teams and disciplines

    Each year Forbes Magazine compiles a list of which U.S. companies are the best at making employees feel happy and inspired. For the third year in a row, L.L.Bean made Forbes’ coveted list, the highest ranked in the clothing, shoes and sports equipment retailer category. This recognition began in 2015, being ranked as one of America’s Best Employers at #5. The following year in in 2016, we topped the list at #1. In 2017 L.L.Bean returned in the #15 slot on Forbes America’s Best Midsized Employers List.


    These awards were achieved in part due to the corporate culture and unique benefits we offer our employees, below is a partial list of what is offered to those who join L.L.Bean. 

    • An excellent total compensation package
    • 401(k) retirement savings plan with generous matching funds available upon hire
    • Comprehensive medical, dental and vision plans for employees, spouses and domestic partners, including dependents up to the age of 26
    • Pre-tax flexible spending accounts for qualified health care and dependent care costs.
    • Life and disability insurance for employees, spouses and domestic partners
    • Flexible PTO earned to cover vacation, personal and holiday hours
    • Ability to purchase additional PTO
    • Tuition reimbursement program
    • Outdoor experience days for qualified positions
    • Discounts on Outdoor Discovery School adventures
    • Access to the L.L.Bean Fitness facilities and access to health and wellness activity classes
    • Shop at the Employee Store and utilize the equipment loan program at the Employee Use Room
    • Access to L.L.Bean cabins and tent sites at Rangeley Lake through internal quarterly lottery 
    • For more details, please visit our website at llbeancareers.com and refer to the benefits section.

    We recognize the importance of diversity in creating a better world and a stronger organization. L.L.Bean is an equal opportunity employer.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed