L.L.Bean, Inc

  • Visual Merchandising Lead

    Job ID
    14488-2018
    State
    Virginia
    City
    Richmond
  • Overview

    Our Leads model and inspire world-class customer service because that is what leaders do best at L.L.Bean. We take care of the customer and we enable our employees to be their best! Through service to customers and employees alike, all of our business goals can be achieved. Department Leads coordinate work processes and ensure staffing levels to maximize service, efficiency and performance.

     

    Primary focus is on sales floor and front end of the store. 

     

    Responsibilities

     

    Responsible for all facets of brand presentation in assigned area sales floor service and salesfloor rep training. Maintains brand presentation standards including visual merchandising execution promotional and pricing strategies and daily replenishment routines. Accountable for maintaining an organized back of house areas ensuring product is easy to find and move to the sales floor. Drives sales rep training efforts with a focus on achieving results through the delivery of world-class customer service. 

     

    Brand Presentation

    • Delivers an inspiring brand presentation. Inspires the customers to buy our products through good merchandising decisions. Drives routines to ensure store presentations are full and sized while maintaining impeccable brand presentation standards
    • Demonstrates strong business and merchandising acumen communicating effectively about the business leveraging data to influence merchandise decisions. 
    • Executes all marketing efforts and strategies per directive including markdowns promotions and events. 

     

    Sales Floor Service and Rep training

    • Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objective
    • Understands and drives all facets of a seamless omni-channel customer experience. Comfortable using all forms of technology.
    • Acts as a trainer for the rep team creating formal and informal training moments within the store leveraging company training tools and personal knowledge.
    • Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty. 

     

    People Leadership

    • Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team
    • Recommends adjustment to staffing levels/schedules to meet work requirements.
    • Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
    • Provides in the moment input feedback and coaching. If performance concerns exist hands off to store management for performance management process

     

    Total Store Accountability

    • Aids in the achievement of all financial measures as well as area specific metrics.
    • Key holder as required serving as a potential opener/closer for the store
    • Acts as a Leader on Duty Drive sales and service engagement by coaching Reps for improvement in the moment
    • May assist in the interviewing process and provide input into hiring decisions. 
    • Contributes to Peak planning preparation and readiness. 
    • Leverages knowledge and strengths to foster growth and development of the team
    • Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.


    Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.

     

    Qualifications

    • Associate's degree or equivalent with at least 2 years of relevant retail experience
    • Demonstrated customer service experience in a retail store environment
    • Strong organizational skills with effective communication skills
    • Experience in providing coaching and feedback
    • Relevant computer systems knowledge and experience required
    • Ability to maintain a high level of enthusiasm, motivation and a positive attitude
    • Ability to work a flexible schedule including nights weekends and holidays
    • Prior relevant experience desired
    • Demonstrated ability to lead teams
    • Excellent organizational time management and communication skills
    • Systems knowledge and exposure a plus (POS Word Excel)
    • Prior relevant experience desired
    • Demonstrated ability to lead teams
    • Excellent organizational time management and communication skills
    • Systems knowledge and exposure a plus (POS Word Excel)

     

    If you possess the skills and qualifications we are seeking to fill this position, please apply by submitting a cover letter and resume.

     

    We recognize the importance of diversity in creating a better world and a stronger organization. L.L.Bean is an equal opportunity employer.

     

    L.L.Bean promotes a tobacco free work environment, a culture of safety and believes in healthy lifestyle choices. We encourage healthy lifestyles for all employees through education and a variety of health promoting activities.

     

    Responsibilities

    Position Purpose: Overall:
    Provides world-class customer service to support business and department goals. Coordinates work processes and recommends staffing levels to maximize efficiency and performance. Assigns tasks/jobs to front-line employees.
    Sales Lead-Specific:
    Assists store management in promoting daily sales and customer service. Primary focus is on sales floor and front end of store.
    Merchandising Lead-Specific:
    Delivers merchandising results in assigned area (apparel or footwear) under direction of the Assistant Store Manager.
    ODS Lead-Specific:
    Helps to execute Outdoor Discovery Schools (ODS) paid and unpaid programming and Equipment department merchandising. Responsibilities include: pre/post-season site setup equipment management supply management coaching and feedback daily management of staffing levels to meet customer demand ensuring that customers have a world-class experience planning all aspects of unpaid programming and overseeing merchandising and presentation in the Equipment department.


    Responsibilities: Overall:
    - Delivers legendary world-class customer service
    - Coordinates work processes assigns work to front line employees within assigned area and
    recommends staffing levels
    - Provides ongoing training and support to front-line employees
    - In partnership with store managers addresses employee issues/conflicts and provides input feedback and coaching
    to front-line employees
    - Assists with interview and hiring processes
    - Assumes Leader on Duty responsibilities in absence of store leaders
    - Promotes the Learn Try Buy and Enjoy experience
    - Leads and executes compliance with Loss Prevention policies and procedure

    Sales Lead-Specific:
    - Drives store sales while achieving service results

    Merchandising Lead-Specific:
    - Delivers merchandising results in assigned area (apparel or footwear)
    - Executes store specific merchandising price change and promotional events and seasonal floorset directives

    ODS Lead-Specific:
    Instructors and Outing Leaders:
    · Oversees the ODS instructor team at an ODS site.
    · Assists the ODS Field Operations Manager with recruiting hiring training and annual review of instructors.

    Operations:
    · Completes the pre and post-season equipment inventory and ensures all equipment is labeled following SOP.
    · Oversees the day-to-day management and operation of the ODS site.

    Customer Experience:
    · Models and delivers world-class customer service as an L.L.Bean brand ambassador.
    · Resolves ODS service failures partnering with the ODS Field Operations Manager as necessary to ensure a positive customer experience.

    Safety and Risk Management:
    · Follows all Standard Operating Procedures (SOP’s) Safety Policies and Protocols and ensures that all Instructors and Outing leaders at their site do as well.
    · Ensures that all work is completed in a way that promotes safety and manages risk for self instructors customers and public.

    ODS Revenue and Participation:
    · Responsible for meeting or exceeding annual participation revenue and expense goals and managing expenses to revenue.

    Retail Store Responsibilities:
    · Delivers legendary world-class customer service in the retail store.
    · Responsible for providing in-store product training for all staff on the equipment department
    · Oversees daily replenishment of the equipment department.





    Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.

    Education Level: 2-Year Associates Degree

    Min Years of Experience: 2

    Max Years of Experience: 3

    Comments:

    Skills and Qualifications: Overall:
    - Associate's degree or equivalent with at least 2 years of relevant retail experience
    - Demonstrated customer service experience in a retail store environment
    - Strong organizational skills with effective communication skills
    - Experience in providing coaching and feedback
    - Relevant computer systems knowledge and experience required
    - Ability to maintain a high level of enthusiasm motivation and a positive attitude
    - Ability to work a flexible schedule including nights weekends and holidays

    Merchandising Lead-Specific:
    - Previous experience in apparel and/or footwear merchandising

    ODS Lead-Specific:
    A. Associate’s degree or equivalent.
    B. At least two years of relevant outdoor education experience.
    C. Ability to work a flexible schedule including nights weekends and holidays.
    D. Demonstrated customer service experience in a retail store environment.
    E. Strong technical skills with ODS activities and working knowledge specific to local market.
    F. Works as a team player with ODS home office instructors and local store staff.
    G. Certified in Basic First Aid or above and CPR.

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