L.L.Bean, Inc

  • Outlet Store Assistant Manager

    Job ID
    14324-2018
    State
    Massachusetts
    City
    Wareham
  • Overview

    The L.L.Bean Outlet at the Wareham Crossing Mall in Wareham, MA is hiring for an Assistant Store Manager!

    In partnership with the Store Manager, the Assistant Store Manager oversees all store operations, ensures flawless execution of multi-channel service initiative, recruits, hires, trains and develops talent.  This individual is responsible for delivering L.L.Bean's legendary customer service. In addition, all leaders at L.L.Bean must promote the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times. 

     

    L.L.Bean has something for anyone who wants to build a successful career. Love of the outdoors is a common thread among our employees, whether they enjoy active outdoor interests or more casual, relaxed weekend activities. And we’re as passionate about Retail Stores as we are about the outdoors. 

    Responsibilities

    Assist the Store Manager in providing leadership and direction to store team to achieve store goals and corporate and division strategies. Provide a sales floor focus that drives sales by delivering world class service. Model and communicate core values and retail strategies to store staff. Establish visual merchandising standards. Oversee product receiving processing replenishment and display.

    Store Sales Volume:   < $3-6M

    Supervises Assigned Personnel:

    • Makes employment decisions/recommendations.
    • Establishes performance objectives assigns and directs work monitors work and appraises performance.
    • Coaches and develops employees in job related skills through work assignment direct training and regular feedback both positive and negative.
    • Administers/recommends wages and salaries.
    • Resolves routine personnel problems following company policies and procedures.
    • Assists employees in identifying personal development needs and assessing available resources.
    • Communicates company policies and procedures.
    • Monitors and adjusts staffing levels to meet work requirements.
    • Prepares maintains and updates personnel records.
    • Reduces work related injuries and illnesses and associated lost work time.
    • Facilitates on-boarding of new employees.

    Store Management:

    • Assists the Store Manager in holding the store team and self accountable for executing corporate and divisional strategies and directives including merchandising loss prevention safety operations and human resources through consistent follow-up feedback and clear communication of objectives.
    • Motivates and inspires store team to achieve and exceed goals through analyzing processes and problem solving.
    • Ensures all store performance management processes and policies are adhered to.
    • Assists in establishing store priorities to ensure maximum productivity and customer service goal are achieved daily.
    • Fosters positive and productive working relationships with VP/Unit Leader District Manager Home Office and all other areas of the company. Assists with projects and provides feedback as needed.
    • Provides Manager of the Day coverage.

    Operations Leadership:

    • Oversees Back-of-House operations merchandising and product replenishment.
    • Establishes and implements Back-of-House standards.
    • Coordinates the scheduling of transport of product and supplies between store and the OFC/CRC.
    • Orders supplies and maintains equipment.
    • Partners with Facilities to coordinate store's maintenance needs.

    Merchandising Leadership:

    • Oversees Front-of-House operations visual merchandising floor sets and store presentation.
    • Establishes and implements Front-of-House standards.
    • Contributes to seasonal direction; works with visual team to design and deploy signage and holiday promotions displays.
    • Provides direct service and assistance to store customers.
    • Promotes and models GUIDE program.
    • Monitors product turnover; employs markdown strategies.

    Planning:

    • Accountable for scheduling staff the largest single expense in store. Optimizes staffing levels so as to best meet business needs.
    • Monitors physical inventory.
    • Contributes to Peak planning and holiday/sale-of-the-day directives.
    • Contributes to budget planning and forecasting of payroll.

    Safety:

    • Ensures safety and maintenance are executed to comply with Loss Prevention and OHSA standards as well as the Safety and Wellness core value.

    Health and Safety Requirement:  Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.

    Qualifications

    • Strong store merchandising skills
    • Sound customer service skills
    • Working knowledge of retail store operations policies and procedures
    • Analytical focus and demonstrated problem-solving skills
    • Ability to multitask
    • Strong time management and prioritization skills
    • Planning and budgeting experience
    • Strong computer and systems knowledge (Word Excel PowerPoint registers and back-of-house systems)

    Education Level:  2-Year Associates Degree
    Experience Level:  2-3 Years

     

    Much has changed since our start in 1912, but the important things remain the same. The values that the company's founder, L.L. Bean (Leon Leonwood Bean) was raised to believe in were simple and deeply ingrained. Nature is something to be revered. Family ties are a priority. Being neighborly is a matter of course. And "do unto others" is not just a saying but a way of life.

    Over the past few years L.L.Bean has received numerous accolades including being named #1 in 2017 on Forbes Best Employers List for America’s Best Mid-Size Employers, thanks to the corporate culture and unique benefits we offer our employees:

    • An excellent total compensation package
    • Enhanced 401(k) retirement package
    • Health care, including domestic partner and family coverage, across medical, dental, and vision
    • Flexible spending accounts for health and dependent care
    • Life insurance, including domestic partner and dependent coverage
    • Outdoor experience days in addition to Paid Time Off (vacation, holiday and personal time)
    • Discounts on L.L.Bean merchandise and Outdoor Discovery School adventures
    • Employee Store
    • Equipment loan program from the Employee Use Room
    • Tuition reimbursement
    • Access to L.L.Bean cabins and tent sites at Rangeley Lake in Maine for personal use

    For more details please visit our website at www.llbeancareers.com and refer to the benefits section.

     

    We recognize the importance of diversity in creating a better world and a stronger organization. L.L.Bean is an equal opportunity employer.

     

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