L.L.Bean, Inc

  • Oak Brook, IL Operations Lead - Year-round

    Job ID
    14249-2018
    State
    Illinois
    City
    Oak Brook
  • Overview

    As Operations Lead you'll be joining one of the most respected retailers in the country. Satisfy your craving for problem solving in an active, busy job in a great work environment. You'll have the opportunity to use your ability to improve processes and organize to create efficient merchandise receiving and replenishment processes. Develop your leadership skills as you assist the area supervisor in creating a positive, engaged and focused work environment.

     

    L.L.Bean has been a trusted source for quality apparel, reliable outdoor equipment and expert advice for 100 years. Leon Leonwood Bean (L.L. Bean) founded his business in 1912 on a passion for the outdoors, a profound believe in honesty, and an unwavering commitment to quality and customer satisfaction. Since we opened for business, the principles of innovation, integrity, service and respect have helped develop our brand and fueled our success. 

     

    Responsibilities

    Position Purpose: Primary business owner of the stock room and cash wrap; oversees all functional areas including shipment receiving and processing returns processing transfer activity and omni operations. Drives productivity standards of the team and coaches for maximum efficiency and performance. Has total store responsibilities including metric achievement talent development and leader on duty functions. 

     

    BOH/Service Hub Operations

    • Maintains a clean organized and efficient stock room while adhering to operating standards and safety requirements.
    • Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance.
    • Is an active participant in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner.
    • Models safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority
    • Maintains the cash office per policy ensuring proper signatures accurate reconciliation and general organization is achieved. 
    • Ensure the service hub is fully stocked free of clutter and operating effectively. 
    • Accountable for cashier execution and efficiency with a focus on service delivery

     

    Merchandise Handling

    • Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery.
    • Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor. 
    • Oversees and manages the return processes following standard operating practices by assigning the proper quality codes
    • Executes store to store/store to warehouse transfers in a timely manner
    • Execute all aspects of omni channel business including FES orders phone call management and RIO’s are completed per guidelines

     

    People Leadership

    • Leads the operation reps/service hub team in daily tasks
    • Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team
    • Supports and trains associates communicating standards and processes company policies and procedures
    • Recommends adjustment to staffing levels/schedules to meet work requirements.
    • Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
    • Provides in the moment input feedback and coaching. If performance concerns exist hands off to store management for performance management process

     

    Total Store Accountability

    • Aids in the achievement of all financial measures as well as area specific metrics.
    • Key holder as required serving as a potential opener/closer for the store
    • Acts as a Leader on Duty Drive sales and service engagement by coaching Reps for improvement in the moment
    • May assist in the interviewing process and provide input into hiring decisions. 
    • Contributes to Peak planning preparation and readiness. 
    • Leverages knowledge and strengths to foster growth and development of the team
    • Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.

     

    Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.

    Skills and Qualifications:

    - Prior relevant experience desired

    - Store operations background

    - Demonstrated ability to lead teams

    - Excellent organizational time management and communication skills

    - Systems knowledge and exposure a plus (POS Word Excel)

     

    If you possess the skills and qualifications we are seeking to fill this position, please apply by submitting a cover letter and resume.

     

    We recognize the importance of diversity in creating a better world and a stronger organization. 

    L.L.Bean is an equal opportunity employer.

    Responsibilities

    Position Purpose: Primary business owner of the stock room and cash wrap; oversees all functional areas including shipment receiving and processing returns processing transfer activity and omni operations.  Drives productivity standards of the team and coaches for maximum efficiency and performance.  Has total store responsibilities including metric achievement talent development and leader on duty functions.   

    Responsibilities:

    BOH/Service Hub Operations

    • Maintains a clean organized and efficient stock room while adhering to operating standards and safety requirements.
    • Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance.
    • Is an active participant in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner.
    • Models safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority
    • Maintains the cash office per policy ensuring proper signatures accurate reconciliation and general organization is achieved. 
    • Ensure the service hub is fully stocked free of clutter and operating effectively. 
    • Accountable for cashier execution and efficiency with a focus on service delivery

    Merchandise Handling

    • Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery.
    • Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor.  
    • Oversees and manages the return processes following standard operating practices by assigning the proper quality codes
    • Executes store to store/store to warehouse transfers in a timely manner
    • Execute all aspects of omni channel business including FES orders phone call management and RIO’s are completed per guidelines

    People Leadership

    • Leads the operation reps/service hub team in daily tasks
    • Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team
    • Supports and trains associates communicating standards and processes company policies and procedures
    • Recommends adjustment to staffing levels/schedules to meet work requirements.
    • Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
    • Provides in the moment input feedback and coaching. If performance concerns exist hands off to store management for performance management process

    Total Store Accountability

    • Aids in the achievement of all financial measures as well as area specific metrics.
    • Key holder as required serving as a potential opener/closer for the store
    • Acts as a Leader on Duty Drive sales and service engagement by coaching Reps for improvement in the moment
    • May assist in the interviewing process and provide input into hiring decisions.     
    • Contributes to Peak planning preparation and readiness. 
    • Leverages knowledge and strengths to foster growth and development of the team
    • Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.

    Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.

    Education Level: 2-Year Associates Degree

    Min Years of Experience: 2

    Max Years of Experience: 3

    Comments:

    Skills and Qualifications:

    - Prior relevant experience desired

    - Store operations background

    - Demonstrated ability to lead teams

    - Excellent organizational time management and communication skills

    - Systems knowledge and exposure a plus (POS Word Excel)

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