L.L.Bean, Inc

  • Temporary Desktop Support Specialist

    Job ID
    14002-2018
    State
    Maine
    City
    Freeport
  • Overview

    Leon Leonwood Bean (L.L. Bean) founded his business on a passion for the outdoors, a profound belief in honesty, and an unwavering commitment to quality and customer satisfaction. Those core values, coupled with a genuine excitement for the work we do, are why L.L.Bean has been a trusted source for quality apparel, reliable outdoor equipment and expert advice for over 100 years! 

    L.L.Bean is currently searching for a Desktop Support Specialist to join our Information Services team based in Freeport, ME. This role is in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. These professionals generally work in an office environment with other technicians and specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

     **Please note this is a temporary role, initially 6 months in length** 
     

    Responsibilities

    • Performs installation and support of desktop operating systems
    • Performs evaluations, installation and support of desktop computer, printer and peripheral equipment
    • Sets up and troubleshoots domains, user accounts and software accounts.
    • Configures, tests, and troubleshoots network connectivity and wireless access for local and remote computers or devices.
    • Adds or replaces memory, new keyboards, motherboards, and other components.
    • Formats, installs, sets up, maintains, and troubleshoots desktop and laptop computers with and for end users.
    • Troubleshoots and resolves routine problems, escalates complex issues
    • May require off-shift hours.
    • Maintains asset accuracy utilizing corporate tools.
    • Assist with projects requiring desktop infrastructure support.
    • May be on-call.

     

    Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
     

    Qualifications

    • Knowledge in data networking, technical infrastructure, desktop operating systems and corporate applications.
    • Windows & MacOS - operating system experience.
    • In depth desktop hardware, printer & peripheral knowledge. Microsoft's Active Directory, SMS,
    • Remote Desktop, & etc.
    • Service-now Asset Tracking, Problem & Request
    • Self-learner, takes initiative to stay abreast of technology, product, & procedures. Logical thinker, strong analysis, determination & problem-solving skills.
    • Excellent customer service and phone skills. Detailed oriented, and has good follow through.
    • Works well in a team environment and collaborates well with others.
    • A+ Certification desired.
    • Ability to operate a motor vehicle. Possession of a valid driver's license and a good driving record.
    • Ability to lift 50 lbs.
    • Keyboarding skills.

    Education: Bachelors Degree

    Experience: 2+ years

     

     

     

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