L.L.Bean, Inc

  • Manager of Retail Workforce Planning & Analytics

    Job ID
    13803-2018
    State
    Maine
    Shift
    First
    City
    Freeport
  • Overview

    L.L.Bean is seeking a Workforce Planning, Analytics and Systems Manager to join our L.L.Bean Retail and Outlet Stores.

     
    This role provides strategic direction and oversight to the planning, scheduling, labor management functions and store systems within L.L.Bean Retail and Outlet Stores. This person will be responsible for leading the Workforce Management strategy, labor processes, continuous improvement efforts, payroll allocation and store systems oversight to field locations. This position drives profitability by effectively and efficiently deploying a labor model that supports exceptional customer service levels, operational compliance, and great place to work strategies. This position partners with key departments inside and outside of Retail to facilitate the achievement of organizational goals on an annual basis.

    Responsibilities

    • This position is the business owner for the Workforce Management software solution suite (Dayforce) and supprting direct report team.
    • Responsible for workforce planning for all store sites which includes supporting and leading the following functions: labor engineering, payroll management, labor model and workforce reporting.
    • Assist the Senior Manager, Store Operations in leading the strategy for all tasks, systems and productivity initiatives working in partnership with Store Operations, Technology Teams, Finance, and other Home Office Partners.
    • Responsible for the strategy and development of a field training and subject matter expert program to ensure schedule targets are met and compliance is achieved.
    • Work with systems team (IT) and Retail Operations on the management and maintenance of the labor management tool, schedule system, POS, mobile solutions and other technology solutions that support stores.
    • Work with Field Operations and Retail Communications to ensure proper training and usage of the labor management tool, schedule solution and store systems
    • Work with Field Management, Field Operations, Finance, and other partners in the creation of workforce and labor planning best practices.
    • Help report and communicate key performance indicators in support of hours’ allocation and utilization, ad-hoc analyses, special projects, and the overall workforce management strategy
    • Coache and develop department employees and direct reports. 

    Health and Safety Requirement:  Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

    Qualifications

    • Home Office Stores Operations experience using progressive schedule tools across multiple store formats required
    • In Store Operations experience at the Store Manager / District Manager level preferred
    • Knowledge and experience in the use of statistics/data for budgeting, forecasting, analysis, and reporting
    • Very strong organizational skills, including the ability to manage multiple tasks and projects simultaneously
    • Strong verbal and written communication skills; ability to communicate effectively to all levels of management and peers
    • Strong influencing and leadership competencies – demonstrating the ability to lead, develop and coach people
    • Collaborative approach, ability to lead and motivate cross-functional groups
    • Understanding of and/or experience with Services, Safety, and Risk relative to Store Operations
    • Dayforce Schedule back of house and field experience preferred
    • Advanced computer skills required in Microsoft Office catalog
    • Travel required
    • 5-7 years of field store and/or Home Office experience preferred
    • BA or above

    Each year Forbes Magazine compiles a list of U.S. companies that are the best at making employees feel happy and inspired. For the third year in a row, L.L.Bean made Forbes’ coveted list, the highest ranked in the clothing, shoes and sports equipment retailer category. These awards were achieved in part due to the corporate culture and unique benefits we offer our employees. Below is a partial list of what is offered to those who join L.L.Bean: 

    • An excellent total compensation package
    • 401(k) retirement savings plan with generous matching funds
    • Comprehensive medical, dental and vision plans for employees, spouses and domestic partners, including dependents up to the age of 26
    • Pre-tax flexible spending accounts for qualified health care and dependent care costs.
    • Life and disability insurance for employees, spouses and domestic partners
    • Flexible PTO earned to cover vacation, personal and holiday hours
    • Ability to purchase additional PTO
    • Tuition reimbursement program
    • Outdoor experience days for qualified positions
    • Discounts on Outdoor Discovery School adventures
    • Generous discounts on L.L.Bean merchandise (25-40%)
    • Access to L.L.Bean Fitness facilities and health and wellness activity classes
    • Shop at the Employee Store and utilize the equipment loan program at the Employee Use Room
    • Access to L.L.Bean cabins and tent sites at Rangeley Lake through internal quarterly lottery

    Benefit eligibility varies according to employment status, level and location. For more details, please visit our website at llbeancareers.com and refer to the benefits section.

     

    We recognize the importance of diversity in creating a better world and a stronger organization. L.L.Bean is an equal opportunity employer.  

     

     

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