L.L.Bean, Inc

  • Retail Loss Prevention Specialist

    Job ID
    13771-2018
    State
    Massachusetts
    City
    Burlington
  • Overview

    L.L.Bean is currently seeking a Retail Loss Prevention Specialist.  The successful candidate will perform surveillance of the Retail Store; observing customers and employees on the salesfloor and via cameras. Detect and apprehend shoplifters. Work with Customer Service to address fraudulent returns. Assume responsibility for the safety and security of the Retail Store during assigned shift.

    Responsibilities

    Responsibilities

    • Perform surveillance of the Retail Store.
      • Detect and detain shoplifters. Question and obtain evidence in compliance with the law.
      • Notify law enforcement conduct interviews prepare reports documenting evidence statements and observations.
      • Coordinate information with external law enforcement and safety agencies.
      • Appear in court as a witness and submit written case report to supervisor.
      • Operate and monitor CCTV system. 
    • Advise Customer Service Reps and Team Leaders regarding fraudulent returns. When appropriate speak with customer regarding the questionable return. Contact police as necessary.
    • Report possible internal security problems. Conduct investigations as assigned.
    • Complete paperwork related to store security (investigation reports arrest reports emergency situation reports) maintaining appropriate records.
    • Assist in the evacuation of the Retail Store in an emergency during assigned shift.
    • Maintain knowledge of laws and procedures related to apprehensions and the protection of civil liberties.
    • Know and follow all safety rules and procedures. Report any unsafe acts or conditions to the appropriate person.
    • Coordinate organize conduct targeted audits of selected retail merchandise verify and communicate accuracy of results.
    • Install CCTV cameras and DVR. 

    Health and Safety Requirement: Ensures compliance with the L.L.Bean comprehensive Health and Safety program by knowing and following all safety guidelines policies procedures and expectations. Takes immediate and appropriate action to rectify any unsafe conditions.

     Prior loss prevention experience a plus

    • Self-motivated
    • Strong written and verbal communication skills
    • Flexibility to travel up to 50% of the time
    • Valid driver's license required

    L.L.Bean offers a competitive wage and benefits package including medical dental 401(k) and a significant (25-40%) discount. For more details please refer to the benefits section on our website at www.llbeancareers.com

    We recognize the importance of diversity in creating a better world and a stronger organization. L.L.Bean is an equal opportunity employer.

    Qualifications

     

     

     

     

     

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