L.L.Bean, Inc

Lead Cashier

Job ID


Position Purpose: 

Assists store management in promoting sales and providing world-class customer service to support business and department goals. Assigns tasks/jobs to front-line employees. Coordinates work processes and staffing to maximize efficiency and performance. Primary focus is on back-of-house operational activities related to the point of service/sale areas of the store, including cash operations and reconciliation.




Serves as a positive role model for others in driving and maintaining high standards in assigned area while ensuring integrity of the brand:
  -  May assist in the interviewing process and provide input into hiring decisions.
  -  Leverages knowledge and strengths to foster growth and development of the team
  -  May support and train associates, communicating standards and processes, company policies and procedures
  -  Recommends adjustment to staffing levels/schedules to meet work requirements.
  -  May address and respond to employee issues/conflicts related to day to day operations within defined parameters in
     accordance with company policies and procedures under direction of supervisor.
  -  May provide in-the-moment input, feedback and coaching.  If performance concerns exist, hands off to store management for
     performance management process.
  -  Contributes to Peak planning.

Oversees cash activities under direction of store management:
  -  Performs cash pulls; drawer assignments, preparation of deposits, reconciliation of cash variances; reports and resolves
     issues of cash variances.
  -  Signs off on returns, employee purchases, price overrides and post-voids.
  -  Protects company assets and reports concerns.
  -  Oversees maintenance of cash wrap area.

Oversees sales activities in assigned area under direction of store management:
  -  Provides direct service and sales assistance to customers and serves as role model for demonstrating customer service
     practices consistent with retail goals.
  -  Observes salesmanship performance and provides coaching for improvement as needed.
  -  Assumes delegated responsibility for operation of assigned area in absence of other leadership.
  -  Supports Lead - Sales by staffing front-line reps to meet business needs.
  -  Liaisons with Client Support to resolve POS issues and systems problems.

Maintains a business awareness of merchandising activities in assigned area:
  -  Monitors the maintaining of merchandise presentation in keeping with the L.L.Bean image and direction, through use of
     floor displays, appropriate signage and daily maintenance; provides feedback to Lead - Sales or supervisor.
  -  Provides input to supervisor to ensure stock levels meet business demand.
  -  Assists in keeping minimum levels of stock and inventory, reporting inventory discrepancies as necessary.
  -  Ensures safety, security and cleanliness of sales floor and support areas.


Leads & executes compliance with Loss Prevention policies & procedures.

Health and Safety Requirement:  Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.


Education Level: 

High School or GED

Min Years of Experience:  1

Max Years of Experience:  2


Skills and Qualifications:   

  -  Systems knowledge/experience
  -  Prior relevant retail experience
  -  Strong customer service skills and experience, with focus on customer retention, sales & service
  -  Strong organizational skills
  -  Ability to productively manage several work efforts at once
  -  Effective communication skills
  -  Ability to provide coaching & feedback in a supportive manner
  -  Ability to maintain a high level of enthusiasm, motivation and a positive attitude
  -  Must be able to handle currency with accuracy and an attention to detail


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