L.L.Bean, Inc

Department Lead

Job ID
New Hampshire


L.L. Bean Department Lead, Nashua, NH


L.L.Bean has been a trusted source for quality apparel, reliable outdoor equipment and expert advice for over 100 years.  Leon Leonwood Bean (L.L. Bean) founded his business in 1912 on a passion for the outdoors, a profound believe in honesty, and an unwavering commitment to quality and customer satisfaction.   Since we opened for business, the principles of innovation, integrity, service and respect have helped develop our brand and fueled our success. 


As a year round Department Lead for L.L.Bean in our L.L.Bean Outlet Store in Nashua, NH you'll be joining one of the most respected retailers in the country.  You will join a team who provides world-class customer service, acts as a steward of the L.L. Bean brand while making sure every customer is amazed and delighted and can't wait to return!


Position Purpose:


Responsible for all facets brand presentation in assigned area, sales floor service, and salesfloor rep training. Maintains brand presentation standards including visual merchandising execution, promotional and pricing strategies, and daily replenishment routines. Accountable for maintaining an organized back of house areas ensuring product is easy to find and move to the sales floor. Drives sales rep training efforts with a focus on achieving results through the delivery of world-class customer service.  




Brand Presentation

  • Delivers an inspiring brand presentation. Inspires the customers to buy our products through good merchandising decisions. Drives routines to ensure store presentations are full and sized while maintaining impeccable brand presentation standards
  • Demonstrates strong business and merchandising acumen communicating effectively about the business leveraging data to influence merchandise decisions.
  • Executes all marketing efforts and strategies per directive including markdowns, promotions, and events.

Sales Floor Service and Rep training

  • Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to converts every customer that enters the store continually striving to drive sales and brand loyalty through great service.   Rallies the rep team towards the same objective
  • Understands and drives all facets of a seamless omni-channel customer experience. Comfortable using all forms of technology.
  • Acts as a trainer for the rep team creating formal and informal training moments within the store leveraging company training tools and personal knowledge.   Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.


People Leadership

  • Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team
  • Recommends adjustment to staffing levels/schedules to meet work requirements.
  • Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
  • Provides in the moment input, feedback, and coaching. If performance concerns exist, hands off to store management for performance management process


Total Store Accountability

  • Aids in the achievement of all financial measures as well as area specific metrics.
  • Key holder as required serving as a potential opener/closer for the store
  • Acts as a Leader on Duty Drive sales and service engagement by coaching Reps for improvement in the moment
  • May assist in the interviewing process and provide input into hiring decisions.     
  • Contributes to Peak planning preparation and readiness. 
  • Leverages knowledge and strengths to foster growth and development of the team
  • Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.


Health and Safety Requirement: Ensures compliance with the L.L.Bean comprehensive Health and Safety program by knowing and following all safety guidelines policies procedures and expectations. Takes immediate and appropriate action to rectify any unsafe conditions.










  • Prior relevant experience desired
  • Demonstrated ability to lead teams
  • Excellent organizational, time management, and communication skills
  • Systems knowledge and exposure a plus (POS, Word, Excel)


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