Position Purpose: Perform surveillance of the Retail Store; observing customers and employees on the salesfloor and via cameras. Detect and apprehend shoplifters. Work with Customer Service to address fraudulent returns. Assume responsibility for the safety and security of the Retail Store during assigned shift.
Responsibilities: Perform surveillance of the Retail Store.
• Detect and detain shoplifters. Question and obtain evidence in compliance with the law.
• Notify police interview suspect and prepare apprehension report documenting evidence statements observations etc.
• Coordinate information with external law enforcement and safety agencies.
• Appear in court as a witness and submit written case report to supervisor.
• Operate and monitor CCTV system.
Advise Customer Service Reps and Team Leaders on the handling of possibly fraudulent returns. When appropriate speak with customer regarding the questionable return. Contact police as necessary.
Report possible internal security problems. Conduct investigations as assigned.
Complete paperwork related to store security (investigation reports arrest reports emergency situation reports). Maintain appropriate records.
Assist in the evacuation of the Retail Store in an emergency during assigned shift.
Maintain knowledge of laws and procedures related to apprehensions and the protection of civil liberties.
Know and follow all safety rules and procedures. Report any unsafe acts or conditions to the appropriate person.
Coordinate organize conduct targeted audits of selected retail merchandise verify & communicate accuracy of results.
Install CCTV cameras and DVR.
Travel overnight throughout the region as necessary.
Perform additional related responsibilities as requested.
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.
Education Level: High School or GED
Min Years of Experience:
Max Years of Experience:
Skills and Qualifications:
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