L.L.Bean, Inc

Retail Store Manager

Job ID
13074-2017
Massachusetts
Shift
Variable
Boston

Overview

We’re setting up camp in Seaport Square Boston! L.L.Bean is excited to announce our first Urban store opening in South Boston's emerging Seaport District in April 2018, and we are looking for talented, passionate Store Leaders to set up camp with us.

We are looking for a Store Manager who will be responsible for driving business results, developing talent and ensuring delivery of the legendary L.L.Bean customer experience. The successful candidate will communicate and drive Retail strategic initiatives as well as be accountable for profit and loss performance. They will promote the company's core values of Outdoors Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

L.L.Bean has something for anyone who wants to build a successful career. Love of the outdoors is a common thread among our employees, whether they enjoy active outdoor interests or more casual, relaxed weekend activities. And we’re as passionate about Retail Stores as we are about the outdoors. We are embarking on a major store expansion initiative, which will expand our world-famous brand into exciting new markets like South Boston.

Responsibilities

Drives business results in assigned store:

  • Sets clear direction and communicates consistent priorities
  • Inspires and guides team(s) to reach goals and achieve objectives

  • Leverages and assigns resources (payroll, expenses, people) to meet goals
  • Creates a disciplined culture focused on excellence in execution 
  • Ensures adherence to all standard operating procedures, including Human Resource Management, Loss Prevention, and Safety
  • Ensures asset protection and supply control contributing to profit and loss management
  • Takes personal accountability for individual results and team decisions

Develops talent in assigned store:

  • Sets high standards and clear accountability
  • Develops team to deliver legendary customer service in support of L.L. Bean's Golden Rule and Guarantee
  • Fosters a deep connection between the team and the brand
  • Objectively and accurately assess talent
  • Provides frequent and comprehensive performance feedback (written and verbal)
  • Seizes the opportunity to highlight the achievement of others
  • Ensures all leaders address under-performance with urgency and appropriate partnerships
  • Identifies high-potential employees and offers challenging assignments as part of their succession planning and development

Delivers the L.L.Bean customer experience in assigned store:

  • Drives the elevation of GUIDE / Manager On Duty behaviors
  • Holds self and others accountable to L.L. Bean's Golden Rule and Guarantee
  • Ensures store actively promotes Learn, Try, Buy and Enjoy concept through outdoor discovery school walk-on adventures, clinics and demonstrations
  • Uses customer feedback to influence changes that enhance the customer experience
  • Identifies and influences improvements in visual presentation to maximize profitability and results
  • Holds self and others accountable for visual presentation standards

 

Health and Safety Requirement: Ensures compliance with the L.L.Bean comprehensive Health and Safety program by knowing and following all safety guidelines, policies, procedures and expectations. Takes immediate and appropriate action to rectify any unsafe conditions. Ensures compliance of front line employees with comprehensive Health and Safety program.

Qualifications

Minimum 5+ years experience as a store manager in relevant traffic, volume ($6.5-8M) and unit intensity location

  • Demonstrated critical leadership behaviors of being strategic and innovative
  • Strong business acumen with the ability to achieve sales and service goals
  • Proven leadership skills with the ability to develop and motivate employees
  • Established time management and organizational skills
  • Established interpersonal, written and verbal communication skills
  • Ability to build strong partnerships and work collaboratively to achieve goals
  • Ability to balance growth and tradition
  • Ability to travel occasionally between stores and outside of state if necessary

 

 

Education Level: Assoc Degree or equivalent       

Experience Level: 5 to 7 years

 

Much has changed since our start in 1912, but the important things remain the same. The values that the company's founder, L.L. Bean (Leon Leonwood Bean) was raised to believe in were simple and deeply ingrained. Nature is something to be revered. Family ties are a priority. Being neighborly is a matter of course. And "do unto others" is not just a saying but a way of life. When L.L. launched his company, he believed so strongly in the Golden Rule that he made it the foundation of his business.

Over the past few years L.L.Bean has received numerous accolades including being named #1 on Forbes 2016 Best Employers List, thanks to the corporate culture and unique benefits we offer our employees:

  • An excellent total compensation package
  • Enhanced 401K retirement package
  • Health care, including domestic partner and family coverage, across medical, dental, and vision
  • Flexible spending accounts for health and dependent care
  • Life insurance, including domestic partner and dependent coverage
  • Outdoor experience days in addition to paid vacation and personal time
  • Generous discounts on L.L.Bean merchandise and Outdoor Discovery School adventures
  • Employee Referral Award Program
  • Employee Store
  • Equipment loan program from the Employee Use Room
  • Access to pro deal program discounts
  • Tuition reimbursement
  • Access to L.L.Bean cabins and tent sites at Rangeley Lake for personal use

We recognize the importance of diversity in creating a better world and a stronger organization. L.L.Bean is an equal opportunity employer.

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