L.L.Bean, Inc

Visual Merchandising Lead

Job ID


If you Love of the outdoors is a common thread among our employees, whether they enjoy active outdoor interests or more casual, relaxed weekend activities. And we’re as passionate about Retail Stores as we are about the outdoors. We are embarking on a major store expansion initiative, which will expand our world-famous brand into exciting new markets like Columbus.


As full-time Visual Merchandising Lead for L.L.Bean in our Richmond VA store you’ll be joining a values-driven organization that is one of the most respected retailers in the country. Satisfy your craving for problem solving in an active, busy job in a great work environment.  You'll have the opportunity to use your ability to improve processes and organize to create efficient merchandise receiving and replenishment processes.  Develop your leadership skills as you assist the area supervisor in creating a positive, engaged and focused work environment.



Primary focus is on the sales floor maintaining the L.L.Bean Brand. Your greatest impact will be creating a dynamic, positive culture for selling quality merchandise while having fun and delighting our customers, in addition overseeing daily operational activities within the store to meet sales and service goals.


Provide world-class customer service to support business and department goals.

Assist store management in promoting daily sales, merchandising efforts and customer service.

Assign tasks/jobs to front-line employees.

Coordinate work processes and recommends staffing levels to maximize efficiency and performance.


Job Tasks:

 - Delivers legendary world-class customer service
 - Coordinates work processes, assigns work to front line employees within assigned area, and
   recommends staffing levels
 - Provides ongoing training and support to front-line employees
 - In partnership with store managers, addresses employee issues/conflicts and provides input, feedback and coaching
   to front-line employees
 - Assists with interview and hiring processes
 - Assumes Leader on Duty responsibilities in absence of store leaders
 - Promotes the Learn, Try, Buy and Enjoy experience
 - Leads and executes compliance with Loss Prevention policies and procedure

 - Drives store sales while achieving service results 

 - Delivers merchandising results in assigned area (apparel or footwear)
 - Executes store specific merchandising, price change and promotional events and seasonal floorset directives


Health and Safety Requirement: Ensures compliance with the L.L.Bean comprehensive Health and Safety program by knowing and following all safety guidelines, policies, procedures and expectations. Takes immediate and appropriate action to rectify any unsafe conditions.



  • Demonstrated excellence in customer service in a retail store environment
  • 3 – 5 years of relevant experience required
  • Excellent communication skills and ability to interact with employees at all levels of the organization, including senior leadership
  • Experience in leading through change while collaborating with others
  • Strong innovation and problem solving abilities are required to drive process refinement and improvements
  • Ability to work in a dynamic, ever-changing environment and coach highly technical employees to achieve exceptional business results
  • Demonstrated skills in the areas of organization and communication
  • Experience in providing coaching and feedback
  • Relevant computer systems knowledge and experience required
  • Ability to maintain a high level of enthusiasm, motivation and a positive attitude
  • Ability to work a flexible schedule including nights, weekends and holidays, in order to meet business needs 


L.L.Bean offers a competitive wage and benefits package including medical, dental, 401(k), and a significant (20-33%) employee discount. For more details, please refer to the benefits section on our website at www.llbeancareers.com


We recognize the importance of diversity in creating a better world and a stronger organization.  L.L.Bean is an equal opportunity employer.




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